The Federal Motor Carrier Safety Administration explains these best in this booklet. Three of the most important things to know up front are that you should receive a written estimate of fees and charges from the moving company
, that you must pay before the moving van gets unloaded, and that you should be onsite during the pickup and delivery of your belongings.
As a customer, you have responsibilities both to your mover and yourself.
You should expect to receive the following information:
- Reading all moving documents issued by the mover or broker.
- Being available at the time of pickup and delivery of your shipment. If you are not available you should appoint a representative to act on your behalf.
- Promptly notifying your mover if something has changed regarding your shipment. (i.e. move dates, additional items)
- Making payment in the amount required and in the form agreed to with your mover.
- Promptly filing claims for loss, damage or delays with your mover, if necessary.
- A written estimate
- The “Ready to Move” Brochure
- Information about the mover’s arbitration program
- Written notice about access to the mover’s tariff
- The process for handling claims
- “Your Rights and Responsibilities When You Move” Booklet