FAQ’S

Every member of an America’s Best Moving Company crew is an extensively trained and fully insured full-time employee. Each mover must have at least three years of experience in household moving before joining our team, and our crew leaders all have a minimum of seven years of experience. You can rest assured that our movers will be polite, professional, and treat your belongings with care
Absolutely, our expert movers are the best in the industry and will take every precaution to protect your belongings and home.
Take advantage of America’s Best Moving Company’s packing services to ignore this concern altogether. The one caveat with that is that you should request the use of wardrobe boxes if you want shirts, suits, and dresses to be packed and transported on hangers. If you do the packing yourself, keep each box to a maximum of 50 lbs. Use small boxes (i.e., 16X12X12.5 in.) for books and large boxes (i.e., 18X18X24 in.) for bulky items like pots, pans, linens and comforters. The movers will not bring boxes or other packaging materials like tape and padding unless you sign up for the packing service.
Generally, yes. Movers get paid by the hour, so any time they spend disassembling and reassembling items like bed frames and tales will be reflected in their fee. Special charges or outside referrals may apply for pool tables and home gyms. A few items are excluded altogether, such as bookcases buyers put together from store-bought kits.
Absolutely. A consultant from America’s Best Moving Company will visit your home or business at your convenience. We can also schedule moves over the phone when you provide a complete description of everything you need moved, as well as the dates and destination for your relocation. We will want to come out to conduct a preliminary survey if you request our packing service.
The final cost for any move will vary according to the job’s size and complexity. America’s Best Moving Company quote movers’ packing, loading, and unloading services at a competitive hourly rate. Long distance moves (i.e., interstate) also carry flat fees based on total load weight. Special services such as transporting artwork and moving a pool table are available for additional fees. We try to work with each client to deliver a quote that meets their needs and their budget.
The Federal Motor Carrier Safety Administration explains these best in this booklet. Three of the most important things to know up front are that you should receive a written estimate of fees and charges from the moving company, that you must pay before the moving van gets unloaded, and that you should be onsite during the pickup and delivery of your belongings. As a customer, you have responsibilities both to your mover and yourself. They include:
  • Reading all moving documents issued by the mover or broker.
  • Being available at the time of pickup and delivery of your shipment. If you are not available you should appoint a representative to act on your behalf.
  • Promptly notifying your mover if something has changed regarding your shipment. (i.e. move dates, additional items)
  • Making payment in the amount required and in the form agreed to with your mover.
  • Promptly filing claims for loss, damage or delays with your mover, if necessary.
You should expect to receive the following information:
  • A written estimate
  • The “Ready to Move” Brochure
  • Information about the mover’s arbitration program
  • Written notice about access to the mover’s tariff
  • The process for handling claims
  • “Your Rights and Responsibilities When You Move” Booklet
America's Best Moving Company offers three types of coverage. For no additional charge, we insure all items against damage or loss at a rate of $0.60 per pound. We also offer depreciated coverage at a rate $2.25 per pound per item. That protection costs $100 for the premium and comes with a $100 deductible. The third coverage option is replacement cost value at a minimum of $5.00 per pound per item. The premium for this type of insurance varies depending on whether you select the no-deductible option or the $250 or $500 deductible. Items’ market prices are used to set reimbursements for loss or damage, and the carrier reserves the right to repair all items when possible.
A one man box should be 50 pounds or less. Boxes are not made to handle excessive weight. The most important thing to remember when packing a box is to pack it top to bottom. Try not to leave any voids. In addition, all boxes need to be closed. These are some of the box sizes we use and best items for them:
  • Small boxes (16x12x12.5 inches) – Are best used for heavy items because you don’t want boxes to be too heavy. Examples include canned goods or books.
  • Medium boxes (18x18x18 inches) - Are best used for medium weight items, such as bedroom items.
  • Large boxes (18x18x24 inches) – Are best used for bulky or light items, like pots and pans, clothes.
  • Wardrobe boxes – Used for hanging clothes, so you don’t have to fold them, the bottom of the box is also good for accessories.
  • Dish Barrel box – This is a thicker box used for fragile items or for long distances.
  • File Box - Used for legal and letter files.
Only in rare instances. Blizzard conditions or flooding that forces interstate closures will at least delay transport, but America’s Best Moving Company crews can work through most kinds of weather. Please do make sure any snow-covered or icy sidewalks and steps are cleared and salted/sanded.
This is really up to you; however, America’s Best Moving Company cannot always guarantee our availability if you wait less than two weeks before your move out date. When selecting specific days for pickup and delivery, keep in mind that Fridays, Saturdays and the last week of each month are always the busiest times for all movers.
Tipping is optional but greatly appreciated for a personal service performed with care and attention to detail.
No, it is the responsibility of the home owner to contact the proper agencies to have gas and water lines connected prior to our arrival for your move.
Yes, except you can leave clothes inside regular-sized dressers/chest-of-drawers and papers inside two-drawer filing cabinets. Movers will tape those drawers closed. Emptying all the other drawers in each other piece of furniture and the built-in cabinets throughout your house is your responsibility. Remember to pack fragile and valuable items separately to ensure they remain secure and protected from damage throughout the move.
You must be home (or at your place of business for commercial moves) the entire time the movers and van driver are on site. You must also be contactable by phone while your belongings are in transit. You can designate someone to handle these responsibilities, but the moving crew cannot work without direction and approval from the person who hired them. While this may seem like an inconvenience, it is for your protection and benefit. Being present ensures you can answer questions, verify the inventory at loading and unloading, and supervise the disassembly and reassembly of furniture.
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